A strong presence is the first step toward success. 81% of all consumers search online before making a decision where to eat. Restaurants listed on the top of search results get more customers. With Restaurant.com’s Search Listing Manager, you are getting the most powerful set of tools you need to start building your online visibility.

With in 6-weeks of starting to use Restaurant.com’s Search Listing manager you should be in the top search listings in your local market. For example, when your customers search for “restaurants in your local market” your restaurant should be amongst the top restaurant listings. In highly competitive markets it can take a bit longer. Talk to a Restaurant.com search specialist to get a sense for how long it might take for your restaurant to get top search listings.

For achieving top search ranking, priority is given to good customer experience on mobile devices. Consumers will use mobile devices to find restaurants and will generally begin these searches with a category or brand search. For example, a brand search is “Joe’s Pizza in Denver” and a category search is “Pizza in Denver”. (Note: On a mobile device the “in Denver” often does not need to be explicit.) In the case of a category search, the user has intent to purchase something in a category but has not decided or does not care about the brand. In these searches, the user’s intent is generally heavily skewed toward proximity and location. So search engines generally deliver the closest locations and it is therefore important that location information is crawl-able, is displayed on each page, and is in meta-data and keywords.

Online reputation management for restaurants involves monitoring and influencing a restaurant’s online presence. It is crucial because potential customers often rely on online reviews and ratings to make dining decisions. A strong, positive online reputation can attract more patrons, while negative reviews can deter them.

While a restaurant cannot typically remove negative reviews unless they violate the review platform’s policies (for example containing hate speech, profanity, or spam), they can work to address the concerns raised and encourage more positive reviews to improve the overall rating. Restaurant.com’s reputation management software can help you get more 5-star reviews.

It’s advisable for restaurants to check their online reviews frequently, ideally daily or several times a week. Regular monitoring allows for timely responses to positive and negative reviews, showing customers that the restaurant values their feedback.

Yes, there are numerous tools and services available that can assist with online restaurant reputation management. These include review monitoring platforms, social media management tools, and professional reputation management services that can help track, analyze, and respond to customer feedback effectively. Restaurant.com is one of the great tools in the industry that several restaurant owners use to manage their online reputation effectively.